Shipping Policy
1. Shipping Methods:
We offer multiple shipping options, including standard ground shipping, expedited shipping, and international shipping for select locations.
2. Shipping Costs:
Shipping costs vary based on the destination, weight, and size of the products in your order. You can view the shipping cost during the checkout process.
3. Estimated Delivery Time:
The estimated delivery time is provided during the checkout process and is based on the shipping method chosen and the destination. Please note that these are approximate delivery times.
4. Tracking Your Order:
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status and location of your shipment.
5. International Shipping:
For international shipments, customers are responsible for any customs duties, taxes, or import fees imposed by their country’s authorities.
Return and Refund Policy
1. Returns Eligibility:
We accept returns for most items within 30 days of delivery. To be eligible for a return, the product must be in its original condition, unused, and in its original packaging.
2. Return Process:
To initiate a return, please contact our customer support team to request a Return Authorization (RA) number. Returns without an RA number may not be accepted.
3. Refunds:
Upon receiving and inspecting the returned item, we will issue a refund to the original payment method used for the purchase. Please allow a few business days for the refund to process.
4. Return Shipping:
Customers are responsible for the cost of return shipping, except in cases of damaged or defective items.
5. Restocking Fee:
A restocking fee may apply to certain returns, depending on the condition of the returned item and the reason for the return.
Privacy Policy
1. Information Collection:
We collect personal information such as name, contact details, and payment information to process orders and provide customer support.
2. Data Security:
We implement industry-standard security measures to protect your personal information, including encryption, access controls, and regular security audits.
3. Use of Information:
Your personal information is used to process orders, provide customer support, and send order updates and promotions with your consent.
4. Sharing Information:
We do not sell, rent, or trade your personal information to third parties. We may share it with trusted partners for order fulfillment and customer support.
5. Cookies and Tracking:
We use cookies and similar technologies to improve your browsing experience and gather data on site usage. You can manage cookie preferences in your browser.
6. Communication Preferences:
You can opt in or out of promotional emails at any time by adjusting your communication preferences in your account settings or by clicking the unsubscribe link in the emails.
7. Access and Update:
You have the right to access, update, or request deletion of your personal information. Please contact our customer support team for assistance.
Terms and Conditions of Service
1. Acceptance of Terms
Please carefully read the following terms and conditions (“Terms of Service”) before using our website and services. By accessing or using the DureMart website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our services.
2. Products and Services
DureMart provides an online platform for the sale of engineering products, tools, and machines. We do not manufacture these products but act as an intermediary between suppliers and customers. The quality, warranty, and availability of products may vary, and we do not guarantee the accuracy of product descriptions.
3. Registration and Account
To make a purchase on our platform, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
4. Ordering and Payment
When placing an order on DureMart, you agree to pay for the products and any associated shipping and handling fees. Payment methods and currency options are provided during the checkout process. We reserve the right to change prices, payment methods, and any fees without notice.
5. Shipping and Delivery
Our shipping policy is outlined separately on our website. Shipping times are approximate and may vary based on location and product availability. DureMart is not liable for any delays, losses, or damages during transit. Customers are responsible for any customs duties or import fees for international shipments.
6. Returns and Refunds
Please refer to our return and refund policy for detailed information on the process, eligibility, and conditions for returns and refunds.
7. Product Information
We strive to provide accurate product information, including descriptions, images, and specifications. However, we do not guarantee the completeness, accuracy, or reliability of this information.
8. Privacy and Data Security
Our privacy policy governs the collection and use of personal information. We employ industry-standard security measures to protect your data, but we are not responsible for data breaches beyond our control.
9. Intellectual Property
All content on the DureMart website, including text, images, logos, and trademarks, is owned by or licensed to DureMart. You may not use our content for commercial purposes without our explicit written consent.
10. Termination of Service
We reserve the right to terminate or suspend service to any user at our discretion, without prior notice, for any violation of these Terms of Service.
11. Limitation of Liability
DureMart is not responsible for any direct or indirect damages, including but not limited to loss of data, profits, or business interruption. Our liability is limited to the total amount paid for the product(s) in question.
12. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes will be subject to the exclusive jurisdiction of the courts in the Federal Republic of Nigeria.
13. Changes to Terms
DureMart reserves the right to modify, add, or remove portions of these Terms of Service at any time without notice. It is your responsibility to review these terms periodically.